Introduction

Welcome to the Terms of Service for Perfect Blend Marketing & Design Inc (“Perfect Blend Web Hosting & Domains,” “Perfect Blend Inc,” “Perfect Blend,” “us,” or “we”). We are excited to have you on this page. The following terms and conditions govern your online use of this website and the services provided by us. These terms represent a binding and enforceable legal agreement between you as a Perfect Blend user and/or customer and Perfect Blend Marketing & Design Inc. Upon using/engaging with Perfect Blend in any way, you subsequently agree to these terms and conditions of use.

It’s a step into a form of contract with Perfect Blend Marketing & Design Inc, which implies compliance with all the below listed legal terms, our Privacy Policy, and any other legal notices, conditions or guidelines posted on this website in order to protect you as a user/customer and us as a service provider, as well as to make our service enjoyable for you. Please note also that on occasion we may connect our users to businesses and/or vendors for the purpose of purchasing goods and/or services.

Our TOS is uniquely curated to cover the supply of service from Perfect Blend to you as a user/customer, including but not limited to brand design, web design, SEO, website hosting, domain name registration services, support services, any other services which may be provided from time to time, and membership within our online community (High-Performance Branding).

Please check this page regularly to ensure you are familiar with the current updated version. If you have suggestions that can help us improve our service or any questions about this agreement, you are welcome to contact us at legal@perfectblend.agency

Acceptance of Terms

Please read these Terms of Service (the “Terms,” “Terms of Use,” “TOS,” or “Terms and Conditions”) carefully before using the Service. By creating a Perfect Blend account, using the Site or Service, purchasing service(s) from Perfect Blend, or clicking to accept or agree to these Terms anywhere that option is available, you (1) accept and agree to these Terms, (2) consent to the collection, use, disclosure and other handling of information as described in our Privacy Policy, which is incorporated by reference herein, and (3) the additional terms, rules, or conditions of any promotional offer made by Perfect Blend at any time. If you do not agree to these Terms, you may not access or use the Content or the Service.

Perfect Blend does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use https://perfectblend.biz and https://my.perfectblend.biz only with permission of a parent or guardian.

Age and Legal Capacity

By signing up for our services, you confirm that you are at least 18 years old and have the legal capacity to enter into an agreement with us. This ensures that all our clients are legally capable of making binding commitments.

Perfect Blend does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use https://perfectblend.biz and https://my.perfectblend.biz only with permission of a parent or guardian.

Interpretation – CLAUSE #1

• Definitions. In these Conditions, the following definitions apply:
  

  “Business Day”	a day (other than a Saturday, Sunday or public holiday) when banks in Toronto are open for business.
  “Charges”	the charges payable by the Customer for the supply of the Services in accordance with clause 5.
  “Commencement Date”	has the meaning set out in clause 2.2.
  “Conditions”	these terms and conditions as amended from time to time in accordance with clause 13.8.
  “Confidential Information”	any information relating to or disclosed in the course of the performance of this Contract, including any information, idea, technology, know-how, inventions, algorithms, data, process, technique, program, computer software, computer code and related documents, work-in-progress, future development, engineering, present or future products, costs, sales, customers, profits, employees, key personnel, pricing policies, operational methods, technical processes, opportunities, markets, and other business affairs and methods and related information, manufacturing, marketing, business, technical, strategic, research, operating, financial, or personnel matters, whether in oral, written, graphic or electronic form.
  “Contract”	the contract between the Supplier and the Customer for the supply of Services in accordance with these Conditions.
  “Customer”	the person, firm, or organization who purchases Services from the Supplier.
  “Customer Materials”	has the meaning set out in clause 4A1.6.
  “Deliverables”	the deliverables set out in the Order produced by the Supplier for the Customer.
  “Hosting Provider”	refers to Perfect Blend Inc if/when you’ve chosen to host your website with us, otherwise referring to the third party provider of your website hosting services.
  “Intellectual Property Rights”	all patents, rights to inventions, utility models, copyright and related rights, trademarks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
  “Order”	the Customer’s written acceptance of the Supplier’s quotation.
  “Services”	the services, including the Deliverables, supplied by the Supplier to the Customer as set out in the Specification and including any digital based services such as brand design, web design and development,  search engine optimization work, website hosting etc.)
  “Specification”	the description or specification of the Services provided in writing by the Supplier to the Customer.
  “Supplier”	Perfect Blend Marketing & Design Inc registered in Toronto, Canada with corporation number 1155612-6.
  “Supplier Materials”	has the meaning set out in clause 4.1.6

•  1.2 Construction. In these Conditions, the following rules apply:
  • 1.2.1 a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
  • 1.2.2 a reference to a party includes its personal representatives, successors or permitted assigns;
  • 1.2.3 a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
  • 1.2.4 any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
  • 1.2.5 a reference to writing or written includes faxes and e-mails.

Basis of Contract – CLAUSE #2

• 2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
• 2.2 The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).
• 2.3 The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. The Customer acknowledges that it has not relied on any statement, promise, assurance, warranty or representation made or given by or on behalf of the Supplier (whether made innocently or negligently) which is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.
• 2.4 Any samples, drawings, descriptive matter or advertising issued by the Supplier, and any descriptions or illustrations contained in the Supplier’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
• 2.5 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade, custom, practice or course of dealing.
• 2.6 Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 30 Business Days from its date of issue.
• 2.7 If twelve (12) months lapses from the previous occasion that the Supplier has provided Services to the Customer on a particular project (but not due to the Supplier’s fault or a Force Majeure Event (as defined in clause 13.1)), the Customer acknowledges and agrees that the supply of Services shall be deemed completed in respect of such particular project, and any outstanding monies shall be paid in full to the Supplier.

Supply of Services – CLAUSE #3

• 3.1 The Supplier shall supply the Services to the Customer in accordance with the Specification in all material respects.
• 3.2 The Supplier shall use all reasonable endeavours to meet any performance dates specified in the Order, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.
• 3.3 The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and the Supplier shall notify the Customer in any such event.
• 3.4 The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.
• 3.5 The Supplier warrants to the Customer that reference to and/or the publishing of the Customer and any of the Deliverables shall only be done after the Customer has made their deliverables available publically, and for the purposes of this clause, reference or publish shall mean words or images in any media including on social media platforms such as Facebook and Instagram, blogs, or other means of self-publication as may be relevant from time to time.

Customer Obligations – CLAUSE #4

• 4.1 The Customer shall:
  • 4.1.1 ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;
  • 4.1.2 co-operate with the Supplier in all matters relating to the Services;
  • 4.1.3 provide the Supplier, its employees, agents, consultants and subcontractors, with access to the Customer’s premises, office accommodation and other facilities as reasonably required by the Supplier in the provision of the Services;
  • 4.1.4 provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;
  • 4.1.5 obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start; and
  • 4.1.6 keep and maintain all materials, equipment, documents and other property of the Supplier (Supplier Materials) at the Customer’s premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier’s written instructions or authorization.
• 4.2 If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
  • 4.2.1 the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations to the extent the Customer Default prevents or delays the Supplier’s performance of any of its obligations;
  • 4.2.2 the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations as set out in this clause 4.2; and
  • 4.2.3 Subject to clause 10, the Customer shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.

Supplier Obligations – CLAUSE #4A

• 4A.1 The Supplier shall:
  • 4A.1.1 ensure that the terms of its quotation and any information it provides in a Statement of Work are complete and accurate;
  • 4A.1.2 ensure that the Services and Deliverables will conform in all respects with the Statement of Work, and that the Deliverables shall be fit for any purpose expressly made known to the Supplier by the Customer;
  • 4A.1.3 perform the Services with the reasonable, skill, care and diligence in accordance with best practice in the Supplier’s industry, profession or trade;
  • 4A.1.4 co-operate with the Customer in all matters relating to the Services, and comply with the Customer’s reasonable instructions as incorporated in the Statement of Work;
  • 4A.1.5 obtain and maintain all necessary licences, permissions and consents which are required by the Customer to use the Services;
  • 4A.1.6 keep and maintain all materials, equipment, documents and other property of the Customer (Customer Materials) at the Supplier’s premises in safe custody at its own risk, maintain the Customer Materials in good condition until returned to the Customer, and not dispose of or use the Customer Materials other than in accordance with the Customer’s written instructions or authorizations;
  • 4A1.7 ensure that it complies at all times with all laws, directives and regulations which are applicable to the Supplier’s provision of the Services;
  • 4A1.8 appoint the key personnel in respect of the Services to be performed under a Contract, such key personnel as identified in the Statement of Work. The Supplier shall use reasonable endeavours to ensure that the same key personnel performs the Services throughout the Contract, but may replace any key personnel from time to time where reasonably necessary in the interests of the Supplier’s business; and
  • 4A1.9 the Supplier shall use reasonable endeavours to meet any timescales and/or key milestones as specified in the Statement of Work, but any such dates shall be estimates only and time for performance by the Supplier shall not be of the essence under the Contract.
• 4A.2 If the Customer’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Supplier or failure by the Supplier to perform any relevant obligation (Supplier Default):
  • 4A.2.1 the Customer shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Supplier remedies the Supplier Default, and to rely on the Supplier Default to relieve it from the performance of any of its obligations to the extent the Supplier Default prevents or delays the Customer’s performance of any of its obligations; and
  • 4A.2.2 the Customer shall not be liable for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Customer’s failure or delay to perform any of its obligations as set out in this clause 4A.
• 4A.3.1 The Supplier will ensure that the Services and Deliverables comply with any specifications in the Statement of Work for a maximum time period of three (3) months. In the event that the Customer reports that some part of the Services and or Deliverables is not functioning correctly then the Supplier will investigate this and take corrective action at no expense to the Customer. For correcting performance actions after three (3) months, the Customer will be charged.
• 4A.3.2 If the Supplier fails to rectify the defect in accordance with clause 4A.3.1, and provided such defect arose within three (3) months of completion of the Services and Deliverable, the Customer may engage a third party to rectify the defect and be reimbursed for the reasonable cost of rectification by the Supplier.
• 4A.3.3 If the Customer reports an issue which relates to a matter that falls within the Statement of Work then the Supplier will investigate this and email the Customer a report and, if appropriate, a price to carry out the extra work involved to resolve the issue. If the Customer reports an issue which relates to a matter that falls outside of the Statement of Work then the Supplier will investigate this at the prevailing hourly rate of its digital director upon prior agreement of the Customer.

User Obligations – CLAUSE #4B

• 4B.1 As a Perfect Blend User, you shall:
  • 4B.1.1 ensure you are of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into the Perfect Blend Terms and to form an agreement for yourself or on behalf of the person or entity committed by you to the Perfect Blend Terms. If you are younger than the legal age of majority in your jurisdiction, please don’t give us your personal information or use our website without parental acknowledgement and/or supervision. We comply with the Children’s Online Privacy Protection Act and encourage parents or guardians to monitor their children’s use of Perfect Blend;
  • 4B.1.2 email address provided in your account registration is valid at all times, and you will keep your contact information accurate and up-to-date;
  • 4B.1.3 keep your user identifiable information confidential. If anyone other than yourself accesses your user account, all activities will be deemed to have occurred on your behalf and in your name and you will be solely and fully responsible for all such activities;
  • 4B.1.4 ensure that if you are registering an account on behalf of an entity, you have the authority to bind that entity to our Terms of Service and our Privacy Policy. Please be advised that when registering an account on behalf of an entity, such as your employer or a non-profit organization, the entity shall be the Account Owner;
  • 4B.1.5 ensure that you do not provide false information, perform any manipulation in order to disguise your identity or otherwise use the services or materials on the website to impersonate another person or entity;
  • 4B.1.6 affirm our rights, power, consents and authority to your user content to legally access, import, copy, use, publish, transfer or license;
  • 4B.1.7 ensure your user content is current, accurate, non-infringing upon any third party rights, in no way unlawful for you to import, upload, copy, post, possess, transmit, display or use in the country in which you reside, and that you have obtained all consents and permissions required under the applicable law to post, transmit and publish any information or images of any person, entity or property within your user content;
    • 4B.1.7.1 grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, create derivative works from in order to publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed) in connection with Perfect Blend’s offering of the Perfect Blend service to you;
    • 4B.1.7.2 warrant, represent and agree that you have the right to grant Perfect Blend the license described above;
  • 4B.1.8 not attempt to or actually access the services by any means (including but not limited to disabling, bypassing, circumventing, or avoiding any measures set in place to prevent or restrict access to Perfect Blend’s services, your user account, the account of another user(s), or any other systems or networks connected to Perfect Blend) other than through the interfaces provided by us, or otherwise use any illegal action to collect login data for other websites, software, services, or third parties.
  • 4B.1.9 not seek to trace another Perfect Blend user or otherwise interfere with or violate any other user’s rights, or collect personally identifiable information about visitors or Perfect Blend users without their express consent;
  • 4B.1.10 not act in a manner which may bring Perfect Blend into harm and might be perceived as damaging to Perfect Blend’s reputation;
  • 4B.1.11 not use the materials you obtain from the website for any illegal or immoral purposes, including unauthorized or illegal advertising of our materials, such as junk mail, spam, fraud, scam, phishing, chain letters, or pyramid schemes;
  • 4B.1.12 not modify, reverse engineer, or exploit by removing, altering, or by any other means, any copyright notices, watermarks or signs indicating proprietary rights of Perfect Blend to the materials or tools provided by Perfect Blend (including copyright mark [©], creative commons [(cc)] indicators, or trademarks [® or ™]), or access and/or use our services for competitive analysis in order to build a competitive product or service;
  • 4B.1.13 not sell, license, exploit for any commercial purposes, or create derivative works of any of Perfect Blend’s materials, access to services, or any part of the services, including but not limited to the licensed content, trademarked products, and third party products and/or services;
  • 4B.1.14 not use any automatic device, script, program, algorithm, or methodology, or any manual process to access, copy, acquire or monitor any portion of Perfect Blend’s services, materials, documents, information, data, or content through any means not made available through our services;
  • 4B.1.15 not upload, post, email, transmit, execute or otherwise make available or initiate any content that contains software viruses, worms, Trojan Horses, time bomb, web bug, spyware, malware or any other computer code, files or programs that may or intend to interrupt, destroy or limit the functionality of the services or that may impact the ability of any other Perfect Blend user to access the services; and
  • 4B.1.16 not upload or post videos, websites, mockups, or graphics that are pornographic, sexually explicit, violent, Illegal (including stolen copyrighted material and material that infringes or has the potential to infringe the intellectual property rights of another), likely to cause harm, or that could be reasonably considered as offensive, harassing, bullying, slanderous, libelous, or breaching another’s privacy;

Charges & Payment – CLAUSE #5

• 5.1 The Supplier shall invoice the Customer at the onset of the Service and receive a deposit before any work begins, unless otherwise agreed to in this Contract or in writing. Outside of a written agreement between the Supplier and the Customer, the Customer acknowledges and agrees to pay the fee for the respective Service(s) indicated on our website (or in the written agreement/invoice) at the commencement of the Order. Perfect Blend reserves the right to change the fees on our website at any time without notification. Changes in fees shall be effective immediately and will apply for you as of your next purchase or renewal. 
• 5.2 The Customer shall pay each invoice submitted by the Supplier:
  1. 5.2.1 all invoices are due immediately upon receipt; and
  2. 5.2.2 in full and in cleared funds to a bank account nominated in writing by the Supplier, and time for payment shall be of the essence of the Contract.
• 5.3 All amounts payable by the Customer under the Contract included are exclusive of amounts in respect of value added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
• 5.4 Without limiting any other right or remedy of the Supplier, if the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment (Due Date), the Supplier shall have the right to suspend and/or terminate the Service(s) until payment is made.
• 5.5 The Customer shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Customer shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may, without limiting its other rights or remedies, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.
• 5.6 In the event of any invoice being disputed, the Customer shall notify the Supplier within twenty (20) days of the date of the invoice and the parties shall use reasonable endeavours to resolve the dispute within fourteen (14) days of such notification. The Customer shall pay any undisputed amount in accordance with clause 5.2.1.
• 5.7 The parties agree that from time to time, the Customer may make payments in advance to the Supplier for Charges due under multiple Orders entered into or to be entered into under the Contract. The parties shall agree the amount payable in advance and such payment shall be made to the Supplier’s bank account as notified in writing to the Customer. The following terms shall apply to any payment made in advance:
  1. 5.7.1 the Supplier shall be entitled to offset any payment made in advance against the amount of an invoice due by the Customer to the Supplier under this Contract;
  2. 5.7.2 all interest accruing on any payment in advance held by the Supplier shall belong to the Supplier;
  3. 5.7.3 any payment in advance received by the Supplier shall be held for a period of 12 months. If not utilised under the Contract within 12 months from the date of receipt of the payment in advance by the Supplier, such payment in advance or part thereof, if applicable, shall expire and the Supplier shall be entitled to such payment; and
  4. 5.7.4 the Supplier shall provide the Customer with 3 months’ written notice before the expiry of the 12 month period referred to in clause 5.6.3 above.

Website Hosting – CLAUSE #6

• 6.1 The Supplier shall provide the Services in a manner that supports the Supplier hosting and maintaining the Customer’s website in partnership with SiteGround (our third-party hosting provider).
• 6.2 The responsibility of the Supplier for both the live and test environment is as follows.
  • 6.2.1 The Supplier shall manage the hosting infrastructure management which includes:
    • 6.2.1.1 Set up of the ‘ready to go’ environment to develop on
    • 6.2.1.2 Ongoing maintenance/updates of C-Panel
    • 6.2.1.3 24/7 support for this environment (reactive and proactive – to include monitoring and alerts)
    • 6.2.1.4 SSL certificates
    • 6.2.1.5 Responsibility for back ups
  • 6.2.2 The Supplier will be responsible for:
    • 6.2.2.1 CMS updates
    • 6.2.2.2 CMS plugin updates
    • 6.2.2.3 Subject to clause 4A.3.1, fixing bugs
    • 6.2.2.4 Review of pages/files reported as 404 errors
  • 6.2.3 This is standard during the time that the Supplier is developing the website for the Customer. Once development is completed, the Supplier shall charge $120 plus VAT per year to host a single website for the Customer, or $300 plus VAT per year to host multiple websites for the Customer. The Customer may, in accordance with clause 4A.3.1 be charged additional costs to this yearly amount in relation to fixing bugs, design changes, etc.
• 6.3 The SLA associated with the Supplier’s hosting service is as follows:
  • 6.3.1 All critical support enquiries affecting the availability of website will be responded to within 1 hour (during office hours) (advise you to telephone our business number in case of emergency) and/or investigated within 4 working hours (during office hours).
  • 6.3.2 Issues arising outside of working hours will be addressed within 2 hours of the following working day.
  • 6.3.3 Updates will be provided within every 4 hour period until resolved.
  • 6.3.4 All non-critical enquiries will be given delivery times/dates within response time. We aim to get non critical updates delivered within a week’s time where feasible.
  • 6.3.5 A progress report of ongoing maintenance will be provided at the successful resolution of the matter.
• 6.4 the Supplier shall provide these Hosting Services on an “as-is basis” with a guaranteed network uptime of 99.9% on an annual base in accordance with the Terms and Conditions of SiteGround, our third-party hosting partner.
• 6.5 Backup Services:
  • 6.5.1 you acknowledge and agree that it is your responsibility to regularly back up all your Content in order to prevent potential data loss. We will use commercially reasonable efforts to back up data stored on your Hosting account.
  • 6.5.2 you agree that you will keep independent backup copies of your Content in addition to those we maintain. If you use our Backup Services, you acknowledge and agree that due to technical reasons a backup copy may not be available for restore upon your request. Examples of technical reasons include but are not limited to excessive number of files in the backup, backup software failure, storage failure or corrupted backup files.
  • 6.5.3 We may host your account and the backups of your data in different datacenter locations. You acknowledge and agree that for service provisioning purposes, your backups may be stored on servers in a different state, country or continent and in case of emergencies may be restored on servers outside your data center location of choice. In case of offsite data transfer to different locations all applicable data protection regulations will be followed.
  • 6.5.4 in the event that you are not satisfied with the outcome of any Backup Restore, it shall be your obligation to restore your files and data from your own backup. Our Backup Services are provided “as-is” and are subject to all limitations of liability set out in clause 10.
• 6.6 Technical Support Services:
  • 6.6.1 we provide technical support for issues related to functionality of any Service(s) and features purchased from us. Our technical support is available for all customers and is provided on an as-is, as available basis.
  • 6.6.2 we aim to deliver support in a fast and efficient manner, however, we cannot guarantee that all inquiries will be handled within the statistical averages advertised on our site.
  • 6.6.3 you may request technical support via email. Technical support will be provided via phone, chat and/or email. Depending on the issue, we may not be able to provide assistance over all communication channels, but will recommend the best channel where support can be delivered.
  • 6.6.4 while we use reasonable efforts to provide technical support in a timely and professional manner, we cannot guarantee the result you expect or that an issue might not occur again
  • 6.6.5 if your request for technical support exceeds that of similarly situated customers, is outside the scope of our free technical support, or you are abusive towards our employees or subcontractors, we reserve the right to deny service related to such request.
  • 6.6.6 if you request technical support for issues outside the scope of our free technical support services, we may provide you with assistance at our own discretion, subject to availability and additional fees. We will inform you, and receive your consent, prior to charging you for technical support. Fees for technical support must be paid in advance.
• 6.7 you acknowledge and agree that your payment details shall be stored by our payment providers to process payment for the hosting service you purchase or renew.
• 6.8 our obligation to provide you with hosting services depends on your payment of the Fees. It is your responsibility to ensure that we receive timely payment of the Fees.
• 6.9 you are responsible for keeping at least one active payment method on file.
• 6.10 you confirm that any payment method you use and/or add on file is yours or that you have been specifically authorized by the owner of the card to use it for the purchase.
• 6.11 in case of delay in payment of any fees(s) due, for whatever reason, we may continue to attempt to collect payment from the payment method on file, suspend, and/or terminate your Services and pursue the collection costs incurred by Perfect Blend, including without limitation, any court and legal fees and our reasonable attorneys’ fees. We are not responsible for any deleted or lost Customer Content that results from any suspension or termination of the Service(s).
• 6.12 our hosting service is by default set to renew automatically. You can opt to cancel your automatic renewal at any time before a Service is terminated by sending us an email to billing@perfectblend.agency
• 6.13 you agree that Perfect Blend shall not bear any responsibility and liability for any damages whatsoever including, but not limited to, damages for lost profits, cost savings, revenue, business, data or use, or any other pecuniary loss by you or any other third party, if we are unable to charge your payment method on file or you fail to renew the Services manually.

Video & File Storage – CLAUSE #7

• 7.1 all video and file items that were captured/recorded, purchased, or forwarded to Perfect Blend for the purpose of supplying the Customer with our Service(s) will be stored on the Supplier’s servers for one (1) year from project completion. At this point a transfer to the Customer’s services shall be offered. If the Customer fails to request transfer within 30 days of notice from the Supplier the files will be deleted from the Supplier’s servers. Project final output files will continue to be stored and backed-up subject to the Supplier’s “How We Protect Your Information” clause in our Privacy Policy.

Intellectual Property Rights – CLAUSE #8

• 8.1 all Intellectual Property Rights in the Deliverables or arising out of or in connection with the Services shall be owned by the Supplier. On payment of the Charges, the Supplier hereby assigns to the Customer all existing and future Intellectual Property Rights arising in the Deliverables or from the Services to the Customer and agrees to promptly execute all documents and do all acts as may, in the opinion of the Customer, be necessary to give effect to this clause.
• 8.2 The Customer grants to the Supplier a non-exclusive, royalty-free non-transferable licence to use the Deliverables for the term of this Contract as necessary to provide the Services to the Customer on such terms as will entitle the Supplier to license such rights to the Customer.
• 8.3 The Customer acknowledges that, in respect of any third party Intellectual Property Rights, the Customer’s use of any such Intellectual Property Rights is conditional on the Supplier obtaining a perpetual written license from the relevant licensor on such terms as will entitle the Supplier to license such rights to the Customer. The Supplier shall obtain perpetual licences in respect of any and all third party Intellectual Property Rights and shall immediately notify the Customer in the event such licences are not granted which impacts the Customer’s receipt or use of the Services.
• 8.4 All Supplier Materials are the exclusive property of the Supplier and the Supplier grants to the Customer a perpetual, non-exclusive, royalty-free, transferable licence to use the Supplier Materials solely as necessary to make use of the Services.
• 8.5 The Customer and its licensors shall retain ownership of all Intellectual Property in the Customer Materials and the Customer grants to the Supplier a non-exclusive, royalty-free, non-transferable licence to use the Customer Materials for the term of this Contract solely as necessary to provide the Services to the Customer.
• 8.6 The Supplier shall keep the Customer indemnified in full against all costs, expenses, damages and losses, including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by the Customer as a result of or in connection with any claim brought against the Customer for actual or alleged infringement of a third party’s Intellectual Property Rights arising out of, or in connection with, the receipt, use or supply of the Services and the Deliverables.
• 8.7 The Customer shall keep the Supplier indemnified in full against all costs, expenses, damages and losses, including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by the Customer as a result of or in connection with any claim brought against the Supplier for actual or alleged infringement of a third party’s Intellectual Property Rights arising out of, or in connection with, the receipt, use or supply of the Customer Materials.

Confidentiality – CLAUSE #9

• 9.1 Each party undertakes that it shall not at any time during this agreement, and for a period of eighteen (18) months after termination of this Contract, disclose to any person any Confidential Information of the other party or of any member of the group of companies to which the other party belongs, except as permitted by clause 9.2.
• 9.2 Each party may disclose the other party’s confidential information:
  • 9.2.1 to its employees, officers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under or in connection with this Contract. Each party shall ensure that its employees, officers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause 9.2; and
  • 9.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
• 9.3 No party shall use any other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with this Contract.
• 9.4 This clause 9 shall survive termination of the Contract.

Limitation of Liability – CLAUSE #10

• 10.1 Nothing in these Conditions shall limit or exclude the Supplier’s liability for:
  • 10.1.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
  • 10.1.2 fraud or fraudulent misrepresentation; or
  • 10.1.3 breach of the terms implied by the Consumer Protection Act in Ontario or other liability which cannot be limited or excluded by applicable law.
• 10.2 Subject to clause 10.1:
  • 10.2.1 each party shall under no circumstances whatever be liable to the other party, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of or damage to goodwill, or any indirect or consequential loss arising under or in connection with the Contract; and
  • 10.2.2 each party’s total liability to the other party in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the price to be paid by the Customer under the Contract.
• 10.3 Except as set out in these Conditions, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
• 10.4 Subject to clause 10, the Supplier shall keep the Customer indemnified in full against all costs, expenses, damages and losses, including any interest, fines, legal and other professional fees and expenses awarded against or incurred or paid by the Customer as a result of or in connection with any claim brought against the Customer in relation to any personal injury, data or security breach resulting from an act or omission of the Supplier.
• 10.5 This clause 10 shall survive termination of the Contract.

Termination – CLAUSE #11

• 11.1 Without limiting its other rights or remedies, each party may terminate the Contract with immediate effect by giving written notice to the other party if:
  • 11.1.1 the other party commits a material breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 14 days of that party being notified in writing of the breach;
  • 11.1.2 the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or is deemed unable to pay its debts;
  • 11.1.3 the other party commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors other than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
  • 11.1.4 a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of that other party than for the sole purpose of a scheme for a solvent amalgamation of that other party with one or more other companies or the solvent reconstruction of that other party;
  • 11.1.5 a creditor or encumbrancer of the other party attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;
  • 11.1.6 an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the other party;
  • 11.1.7 a floating charge holder over the assets of that other party has become entitled to appoint or has appointed an administrative receiver;
  • 11.1.8 a person becomes entitled to appoint a receiver over the assets of the other party or a receiver is appointed over the assets of the other party;
  • 11.1.9 any event occurs or proceeding is taken with respect to the other party in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 11.1.2 to clause 11.1.8 (inclusive); or
  • 11.1.10 the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business.
• 11.2 Without limiting its other rights or remedies, the Supplier may terminate or suspend all further works under the Contract by providing fourteen (14) days’ written notice to the Customer if the Customer fails to pay any undisputed amount due under this Contract on the due date for payment.
• 11.3 Without limiting its other rights or remedies, each party shall have the right to terminate the Contract by giving the other party one month’s written notice.
• 11.4 Without limiting its other rights or remedies, the Supplier shall have the right to suspend provision of the Services under the Contract if the Customer becomes subject to any of the events listed in clause 11.1.2 to clause 11.1.12, or the Supplier reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract on the due date for payment.
• 11.5 Without affecting any other right or remedy available to it, the Customer may terminate this Contract with immediate effect by giving written notice to the Supplier if the Supplier:
  • 11.5.1 commits a breach of clauses 4A.1.7, 9 or 12A.1; or
  • 11.5.2 fails to obtain the third party licences referred to in clause 8.3.

Consequences of Termination – CLAUSE #12

On termination of the Contract for any reason except where the Customer terminates the Contract pursuant to clauses 11.1 or 11.5:

• 12.1 the Customer shall pay, within 14 days of date of termination of the Contract, to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt;
• 12.2 the Customer shall return all of the Supplier Materials and the Supplier shall return all of the Customer Materials and any Deliverables which have not been paid for;
• 12.3 the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
• 12.4 clauses which expressly or by implication have effect after termination shall continue in full force and effect.
• 12.5 The parties shall adhere to Schedule 2 (Personal Data Processings – Data Protection).

General – CLAUSE #13

• 13.1 Force majeure:
  • 13.1.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of a party including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
  • 13.1.2 Neither party shall be liable to the other party as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
  • 13.1.3 If the Force Majeure Event prevents the Supplier from providing any of the Services for more than one week, then either party shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the other party.
• 13.2 Assignment and subcontracting:
  • 13.2.1 Subject to the Customer’s prior written consent (not to be unreasonably withheld or delayed), the Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract.
  • 13.2.2 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract except to a successor in ownership of all or substantially all of the assets of the Customer.
• 13.3 Notices:
  • 13.3.1 Any notice or other communication required to be given to a party under or in connection with this Contract shall be in writing and shall be delivered to the other party personally, via e-mail, or sent by prepaid first-class post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any other case) its principal place of business.
  • 13.3.2 Any notice or other communication shall be deemed to have been duly received if delivered personally, via e-mail, when left at the address referred to above or, if sent by pre-paid first-class post or recorded delivery, at 9:00 am on the Business Day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed.
  • 13.3.3 This clause 13.3 shall not apply to the service of any proceedings or other documents in any legal action. For the purposes of this clause, “writing” shall not include e-mails and for the avoidance of doubt notice given under this Contract shall not be validly served if sent by e-mail.
• 13.4 Waiver:
  • 13.4.1 A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
  • 13.4.2 Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.
•  13.5 Severance:
  • 13.5.1 If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
  • 13.5.2 If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
• 13.6 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
• 13.7 Third parties: A person who is not a party to the Contract shall not have any rights under or in connection with it.
• 13.8 Variation: Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract, shall only be binding when agreed in writing and signed by the Customer and the Supplier.
• 13.9 Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, Canadian law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of Toronto, Ontario.

Personal Data Processing – CLAUSE #14

When used in this Schedule 2 the following definitions apply.

PART A

1

• • 1.1 With respect to the parties’ rights and obligations under this Contract, the parties agree that the Supplier is a Sub-Processor and that the Customer is a Data Processor in respect of Customer’s Personal Data.
  • 1.2 The parties have recorded certain details of the processing of Personal Data pursuant to this Contract in Part B of this Schedule 2.
  • 1.3 Where the Supplier (Sub-Processor) processes any Personal Data on behalf of the Customer (Data- Processor), the Sub-Processor shall:
    1. 1.3.1 subject to paragraph 1.4 below, process such data and information only in accordance with the documented instructions of the Data Processor and immediately inform the Data Processor if, in its opinion, an instruction of the Data Processor infringes any Data Protection Laws;
    2. 1.3.2 not transmit such data and information to a country or territory outside the European Economic Area without the Data Processor’s express written consent;
    3. 1.3.3 implement appropriate technical and organisational measures to protect the Personal Data against unauthorised or unlawful processing and against accidental loss, destruction, damage, alteration or disclosure of Personal Data and to ensure a level of security appropriate to the risk of the relevant processing (including the risk of accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data transmitted, stored or otherwise processed) and take all other measures required by Article 32 of the GDPR (where applicable);
    4. 1.3.4 ensure that any person authorised to process Personal Data on its behalf are under an obligation to maintain the confidentiality of such Personal Data;
    5. 1.3.5 not engage a sub-processor to process such Personal Data without prior specific or general written authorisation of the Data Processor (and where the Data Processor provides any general written authorisation the Sub-Processor shall inform the Data Processor in advance of any changes concerning the addition or replacement of such sub-processor);
    6. 1.3.6 ensure that any sub-processor that is engaged to process such Personal Data by the Sub-Processor is subject to data protection obligations that are the same as those applicable to the Sub-Processor under this Schedule 2;
    7. 1.3.7 remain fully responsible for the performance of this Contract in relation to those activities that are performed on its behalf by any such sub-processor in connection with such Personal Data;
    8. 1.3.8 taking into account the nature of the processing, provide reasonable assistance to the Data Processor using appropriate technical and organisational measures, insofar as possible, in connection with the fulfilment of the Data Processor’s obligation to respond to requests for the exercise of data subjects’ rights pursuant to Chapter III of the GDPR to the extent applicable;
    9. 1.3.9 provide the Data Processor with reasonable assistance in ensuring compliance with articles 32 to 36 (inclusive) of the GDPR (concerning security of processing, data breach notification, communication of a personal data breach to the data subject, data protection impact assessments, and prior consultation with supervisory authorities) to the extent applicable to the Data Processor, taking into account the nature of the processing and the information available to the Sub-Processor;
    10. 1.3.10 notify the Data Processor of any security breach in connection with such Personal Data within 24 hours of such breach;
    11. 1.3.11 upon expiry or termination of this Contract, delete such Personal Data or return such Personal Data to the Data Processor at the election of the Data Processor (save to the extent required to retain such Personal Data by law or for the continued performance of all or any part of this Contract);
    12. 1.3.12 ensure that those natural persons who have access to such Personal Data under the authority of the Sub-Processor do not process such Personal Data except in accordance with the documented instructions of the Data Processor;
    13. 1.3.13 provide the Data Processor on reasonable request with such information as the Data Processor reasonably requires to demonstrate the Sub-Processor’s compliance with this Schedule 2; and
    14. 1.3.14 allow the Data Processor (or its appointed third party auditor) on reasonable notice to audit compliance with this Schedule 2 (including by way of physical inspection).
  • 1.4 The Sub-Processor may process personal data otherwise than in accordance with the Data Processor’s documented instructions only to the limited extent required by the Data Protection Laws, provided that, in such circumstances, the Sub-Processor shall inform the Data Processor of the relevant legal requirement prior to such processing, unless prohibited by applicable law (including on any grounds of important public interest).

PART B – Data Processing activities undertaken under this Agreement

Communications

You consent to receive communications from us electronically and agree that all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

As a result of your registration for the Service, you may also receive certain commercial communications from Perfect Blend. You understand and agree that these communications are part of your registration, and that, to the extent required by law, you may opt out of receiving these communications at any time by either using the unsubscribe functionality or sending an email to marketing@perfectblend.agency. Following such an opt-out, we may still communicate with you via email to the extent permitted by applicable law.

International Users

The Service is controlled, operated and administered by Perfect Blend from our offices within the regional municipality of Durham in Ontario, Canada.  If you access the Service from a location outside the Canada, you are responsible for compliance with all local laws. You agree that you will not use the Perfect Blend Content accessed through the Site in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Cancellation/Refund Policy

You may cancel your Service by contacting Perfect Blend Billing Support via email at billing@perfectblend.agency, or via the billing tab found inside your Perfect Blend dashboard, and requesting cancellation of your Service. Your Service will continue until cancellation, charges are not based on usage. In order to avoid being charged for the Service on the next billing date, you must contact Perfect Blend Billing Support to cancel your Service at least 5 days prior to your next billing date. If you cancel your Service prior to the end of your current, paid billing cycle, you will not receive a prorated refund.

Links To Third Party Sites/Services

The Site may contain links to other websites (“Linked Sites”).  The Linked Sites are not under the control of Perfect Blend and Perfect Blend is not responsible for the contents of any Linked Site, including without limitation, any link contained in a Linked Site, or any changes or updates to a Linked Site. Perfect Blend is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Perfect Blend of the site or any association with its operators.

Certain services made available via the Site are delivered by third party sites and organizations.  By using any product, service or functionality originating from the Site, you hereby acknowledge and consent that Perfect Blend may share such information and data with any third party with whom Perfect Blend has a contractual relationship to provide the requested product, service or functionality on behalf of the Site’s users and customers.

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You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact info@perfectblend.biz

What We Own

All material available on Perfect Blend, and all material provided by Perfect Blend, its affiliates, employees, licensors or other commercial partners including, but not limited to templates, layouts, all informational text, graphics, logos, button icons, images, audio clips, documentation, design and layout, graphics, audio, video, design and functions, files, documents, images, or other materials and components are the property of Perfect Blend Marketing & Design Inc or other parties that have licensed their material or provided services to us. They are protected by copyright, trademark, trade secret and other intellectual property laws, and may not be duplicated under any circumstances, or used otherwise than described in this agreement.

Your Rights to Use What We Own

By becoming a Perfect Blend user and/or joining the Perfect Blend database, you obtain a right to use our free products and services. After purchasing a video, logo design, graphic design, marketing service or a website, it becomes your own property; thereby you are to be held accountable for the further use of your obtained products. If you use the products in any way contradicting the law you are responsible and liable for all the respective consequences. Perfect Blend and its associates reserve the right to refuse or cancel service, terminate accounts, and edit or remove content in our sole discretion.

You acquire no ownership or other interest in, or other license to, any patent, copyright, trademark, trade secret or other intellectual property right to our Content. You acquire no rights or licenses in or to any trademarks, service marks, trade names or copyrights displayed on our Site. You may not reproduce, republish, distribute, assign, sublicense, retransmit, sell, or prepare derivative works of the Site or Content, or resell or make our Service available to others. All rights in and to our Site, Service and our Content not expressly granted in this Agreement remain in us or in our licensors.

If you use our Site or our Service in a manner that exceeds the scope of this license or breaches any relevant agreement, your license shall terminate immediately. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Perfect Blend as a result of this agreement or use of the Site.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Our Right To Withdraw Our Site

Our site is made available free of charge. We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Changes to Our Terms of Service

We are committed to transparency and keeping our clients informed. Anytime we update our terms of service, we will send an email notification to all our clients or by prominently displaying a notice on our website. This ensures that you are always aware of any changes that may affect your use of our services. 

Perfect Blend reserves the right to change its Terms of Use at any time in accordance with current law requirements or at its sole discretion after service updates. The most current version of the Terms will supersede all previous versions.

We encourage you to check this page regularly to ensure you are familiar with the current updated version. If the updates are not in your favour and you believe they are unacceptable, you will be able to stop interacting with the Perfect Blend’s online infrastructure and refrain from engaging us for further services at any time.

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